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Superviseur, Méga Parc

Job ID:
Job Type:
Full Time
Québec, Quebec, Canada
Job Category:
Customer Service / Customer Associates
Oxford Properties
Closing Date:
March 27, 2019

Why join us?

We are currently looking for a Supervisor for Mega Parc at La Capital. Reporting to the Manager, the candidate will oversee the day to day operation of the Amusement Park by providing supervision and guidance to the Amusement Park Guest Services Representatives, Ride Operators and Team Leader. The Supervisor is also responsible for maintaining and improving the guest experience by ensuring efficient training and compliance with established practices and policies.

As a member of this team, you will be responsible for:

As a member of this team, you will be responsible for:
Customer Service
• Greet visitors and answer queries.
• Increase customer satisfaction by building and maintaining strong relationships with our visitors through timely follow-up on occupant concerns.
• Ensure all equipment operates at maximum efficiency by implementing clear and concise operating procedures.

• Ensure the accurate and timely completion of sales reconciliation.
• Oversee the preparation of bank deposit report.

People Management – Direct Report of Amusement Park Guest Service Representatives
• Manage staff within area of responsibility by fostering and maintaining positive labor relations, providing regular feedback and assisting with training needs.
• Provide guidance and resources to develop staff to be empowered within their roles, the department and the organization.
• In accordance with the Assistant Manager, responsible of hiring.
• Responsible for performance review of all team members that reports directly.

Administrative support
• Responsible for Amusement Park Guest Services Representative team, Ride Operators and Team Leader Pay Roll and tracking of vacation record.

To succeed in this role, you:

• Completion of High School Diploma.
• Enrolled in business or hospitality management course.
• 3 to 5 years of industry or related experience.
• Strong interpersonal skills.
• Excellent communication skills both written and verbal in English and French.
• Ability to prioritize tasks and achieve departmental goals under minimal supervision.

Our story:

Established in 1960, Oxford Properties Group is the real estate arm of OMERS, one of Canada’s largest pension funds with over $85 billion in assets. Today, Oxford is a global platform for real estate investment, development and management, with almost 2,000 employees and over $40 billion of assets that it manages for OMERS and on behalf of its co-owners and investment partners. Headquartered in Toronto, Oxford has regional offices in Calgary, New York, Boston, Washington, DC and London, each with a team of talented professionals with deep real estate expertise and local market insight. For more information about us visit www.oxfordproperties.com.

OMERS is committed to having a workforce that reflects the communities in which we live and work. Diversity and Inclusion at OMERS means we respect and value the broadest range of experiences, geographies, gender, ethnicities and perspectives as key elements of our culture. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise if you require accommodation.

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